Return & Refund Policy

We want you to be satisfied with your purchase. We offer a 90-day return policy, which means you have 90 days after receiving your order to request an eligible return.

90-Day Returns

To be eligible for a standard return, your item must generally be:

• In the same condition in which you received it

• Unused and unopened

• In its original packaging

• Accompanied by a receipt or proof of purchase

To request a return, please contact us at yueyunpeng0707@gmail.com.

If your return is approved, we will provide you with the return address and instructions on how and where to send your package.

Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.

Personal Care and Hygiene Products

For health and hygiene reasons, opened or used personal care products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise eligible under applicable law.

Please contact us if you have questions about the return eligibility of a specific product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at yueyunpeng0707@gmail.com.

Please include your order number and, where reasonably necessary, photographs or other information showing the issue so that we can evaluate your request.

If we confirm that the item is damaged, defective, or incorrect, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution as required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Opened or used personal care or hygiene products, where permitted by law

• Custom-made or personalized products

• Gift cards

• Items specifically marked as final sale at the time of purchase

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

Return Shipping

For returns resulting from a change of mind, personal preference, or other reason not caused by an error on our part, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If the product is defective, damaged upon arrival, or incorrect due to our error, we will cover the reasonable return shipping cost or provide another appropriate solution.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law.

Exchanges

If you would like to exchange an eligible item, please contact us first.

Depending on the circumstances, the fastest way to receive a replacement may be to return the original item and place a separate order after the return has been approved.

Order Cancellations

If you would like to cancel or modify an order, please contact us as soon as possible at yueyunpeng0707@gmail.com.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may not be able to cancel or modify it.

If we are unable to ship your order within the time stated at checkout or otherwise promised to you, we will notify you and, where required by applicable law, provide you with the option to agree to the delay or cancel the affected order for a refund.

Refunds

We will notify you after we receive and inspect your eligible return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method, generally within 7 business days after approval.

Your bank, credit card issuer, PayPal, or other payment provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at yueyunpeng0707@gmail.com.

European Union Customers

If you are a consumer located in the European Union and applicable law gives you a statutory right of withdrawal, your rights under applicable consumer law are not limited by this policy.

In general, qualifying EU consumers purchasing goods online have the right to withdraw from the purchase within 14 days after receiving the goods without providing a reason, subject to applicable exceptions and conditions.

Certain sealed goods that are not suitable for return for health protection or hygiene reasons may be exempt from the statutory right of withdrawal after they have been unsealed, where permitted by applicable law.

Your Legal Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Where applicable law provides greater rights than this policy, those legal rights will apply.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: yueyunpeng0707@gmail.com